YOUR WATCH LLC WILL ACCEPT RETURNS OR EXCHANGES OF PRODUCTS SOLD ON THIS WEBSITE ONLY UNDER THE FOLLOWING CONDITIONS. THERE WILL BE NO DEVIATIONS WITHOUT WRITTEN PERMISSION FROM AN AUTHORIZED REPRESENTATIVE OF YOUR WATCH LLC. IF YOU ARE UNABLE TO MEET ANY OF THE CONDITIONS, YOU MAY CONTACT OUR CUSTOMER SERVICE AND WE WILL TRY TO ASSIST, BUT MAKE NO ASSURANCES THAT WE WILL BE ABLE TO DO SO.

RETURN POLICY: PRODUCTS THAT HAVE NOT BEEN WORN OR ALTERED MAY BE RETURNED TO YOUR WATCH LLC IN NEW AND UNUSED CONDITION WITHIN 14 DAYS FROM THE DATE OF RECEIPT.

YOU MUST FIRST OBTAIN A RETURN AUTHORIZATION NUMBER FROM YOUR WATCH LLC. YOU WILL BE PROVIDED A RETURN AUTHORIZATION NUMBER WHICH YOU MUST DISPLAY ON THE OUTSIDE OF THE PACKAGE WHEN RETURNING IT TO US.  ANY PRODUCT RETURNED WITHOUT AUTHORIZATION WILL BE REFUSED. THE PRODUCT MUST BE RETURNED WITHIN TWO DAYS OF OUR ISSUANCE OF A RETURN AUTHORIZATION NUMBER.

ALL PRODUCTS MUST BE RETURNED WITH ORIGINAL PACKAGING, MANUALS, PROTECTIVE TAPE, HANG TAGS AND ANY OTHER ACCESSORIES ACCOMPANYING YOUR ORIGINAL PURCHASE. DO NOT REMOVE THE BRACELET LINKS.

RETURNS MUST BE SHIPPED VIA TRACEABLE COURIER, E.G. UPS OR USPS (FEDEX DOES NOT INSURE WATCHES OR JEWELRY VALUED ABOVE $500, AND WE RECOMMEND THAT YOU USE ANOTHER COURIER; WE WILL NOT BE RESPONSIBLE FOR ANY LOSSES IF YOU USE FEDEX). RETURN SHIPMENT MUST BE PRE-PAID AND FULLY INSURED FOR THE AMOUNT YOU EXPECT CREDIT. COLLECT SHIPPING WILL BE REFUSED. IN CASE OF LOSS OR DAMAGES, YOU WILL BE RESPONSIBLE.

RETURNS WILL BE CHARGED A 4% RESTOCKING FEE AND ORIGINAL SHIPPING AND INSURANCE CHARGES, AND OTHERWISE WILL BE CREDITED IN FULL.

RESTOCKING CHARGES WILL BE WAIVED IF A WATCH IS RETURNED FOR AN EXCHANGE.

IF A PRODUCT IS NOT IN ACCEPTABLE CONDITION, OR ANY OF THE OTHER REQUIREMENTS FOR RETURNS ARE NOT MET, YOU WILL BE RESPONSIBLE FOR ARRANGING A SHIPPING LABEL, INCLUDING FULL INSURANCE, BEFORE THE PRODUCT WILL BE RETURNED TO YOU. YOUR WATCH LLC WILL NOT BE RESPONSIBLE FOR SHIPPING OR ANY OTHER RELATED COSTS IF THERE IS A VIOLATION OF OUR RETURN POLICY.

YOUR WATCH LLC WARRANTS THAT ALL NEW/UNWORN/PRE-OWNED WATCHES SOLD THROUGH OUR WEBSITE ARE GENUINE AND IN BRAND NEW/UNWORN CONDITION. THE WATCHES WILL BE DELIVERED IN THE ORIGINAL BOX AND WILL INCLUDE A YOUR WATCH LLC WARRANTY.

YOUR WATCH LLC WILL ENGRAVE/STAMP AN INDIVIDUAL AND UNIQUE SERIAL NUMBER ON EACH OF OUR WARRANTIES FOR IDENTIFICATION PURPOSES. YOUR WATCH LLC GUARANTEES THAT EACH WATCH WE SELL WILL BEAR THE ORIGINAL MANUFACTURER?S SERIAL NUMBER, INTACT AND UNALTERED.

YOUR WATCH LLC IS NOT AN AUTHORIZED DEALER OF ANY BRAND WATCH WE SELL. WE SOURCE OUR WATCHES FROM AUTHORIZED DEALERS, DISTRIBUTORS AND OTHER RELIABLE SOURCES. WE HAVE ARRANGEMENTS WITH DIRECT AUTHORIZED DEALERS AND DISTRIBUTORS, BOTH IN THE US AND INTERNATIONALLY.

THE YOUR WATCH LLC WARRANTY IS FOR A PERIOD OF 2 YEARS FROM THE DATE OF PURCHASE. THE WARRANTY PERIOD DURATION IS CLEARLY DISPLAYED IN THE DETAIL SHEET FOR EACH WATCH.

THE YOUR WATCH LLC WARRANTY COVERS:

  MANUFACTURING DEFECTS

  BATTERY REPLACEMENT

THE YOUR WATCH LLC WARRANTY DOES NOT COVER:

  FINISHES SUCH AS (BUT NOT LIMITED TO) SCRATCHES, NICKS, COATINGS, ETC.

  CRYSTAL OR GLASS DAMAGE

  STRAPS SUCH AS (BUT NOT LIMITED TO) LEATHER, FABRIC OR RUBBER

  DAMAGE DUE TO WEAR AND TEAR

  DAMAGE RESULTING FROM WEAR UNDER CONDITIONS EXCEEDING THE MANUFACTURER?S WATER RESISTANT RATING

  DAMAGE DUE TO PHYSICAL SHOCK AND/OR ACCIDENTAL ABUSE.

ALL WARRANTY REPAIRS ARE HANDLED DIRECTLY THROUGH YOUR WATCH LLC. WATCHES THAT HAVE BEEN OPENED, ATTEMPTED TO BE OPENED, REPAIRED OR ATTEMPTED TO BE REPAIRED BY ANY OTHER SOURCE WILL VOID ALL WARRANTIES. YOUR WATCH LLC WILL COVER ALL PARTS AND LABOR, OR IN CERTAIN CIRCUMSTANCES, WE WILL REPLACE THE WATCH AT OUR DISCRETION WITHIN THE WARRANTY PERIOD.

IF YOU HAVE A PROBLEM WITH YOUR WATCH DURING THE WARRANTY PERIOD, YOU MUST RETURN THE WATCH TO US FOR SERVICE. UPON INSPECTION, IF WE DETERMINE THAT THE FIX IS RELATIVELY SIMPLE, WE WILL HAVE THE WATCH SERVICED BY ONE OF OUR TRUSTED INDEPENDENT WATCHMAKERS.

IF UPON INSPECTION WE DETERMINE THAT THE SERVICE REQUIRED IS OF A MORE SERIOUS NATURE, WE WILL RETURN THE WATCH TO THE RESPECTIVE MANUFACTURER THROUGH OUR AUTHORIZED DEALERS. THE MANUFACTURERS WILL TAKE A MINIMUM OF TWO WEEKS TO REPAIR A WATCH, AND OFTEN TAKE EIGHT WEEKS OR POSSIBLY LONGER IF NECESSARY PARTS ARE BACK ORDERED.

ALL WARRANTY RETURNS MUST HAVE A RETURN AUTHORIZATION NO. (RMA#). THIS NUMBER MUST BE DISPLAYED ON THE OUTSIDE OF THE BOX. A WATCH RETURNED WITHOUT AUTHORIZATION WILL BE REFUSED. PLEASE INCLUDE A COPY OF YOUR INVOICE AND/OR A DETAILED LETTER IDENTIFYING THE PROBLEM, THE RETURN ADDRESS, CONTACT PHONE NUMBERS AND EMAIL ADDRESS.

SHIPPING AND INSURANCE FOR WARRANTY RETURNS TO YOUR WATCH LLC ARE THE RESPONSIBILITY OF THE CUSTOMER. RETURNS SHOULD BE SHIPPED VIA TRACEABLE COURIER, E.G. UPS OR USPS (DO NOT SHIP VIA FEDEX AS FEDEX DOES NOT INSURE WATCHES OR JEWELRY VALUED ABOVE $500). THE SHIPMENT MUST BE PRE-PAID AND SHOULD BE FULLY INSURED. COLLECT SHIPPING WILL BE REFUSED. IN CASE OF LOSS OR DAMAGE DURING SHIPMENT, THE CUSTOMER IS RESPONSIBLE.

Customs and Duties for International Orders are the responsibility of the recipient/purchaser. No Exceptions.